CONTACT US

 

Contact Customer Service by e-mail:

 

admin@hangar51.co.uk

 

Contact Customer Service by phone:

 

01384 896 879

 

RETURNS POLICY

 

Returning Items

 

We operate a “no-quibbles” guarantee, which means that if for any reason you are unhappy with your purchase, simple return it to us un-used within 30 days from date of invoice. We will issue a full refund for the price you paid for the item.

 

Bespoke items/items manufactured to special order cannot be returned unless faulty.

 

If the return is due to an error we have made we will gladly refund the delivery charges. Please contact us by phone at 01384 896879.

 

If the item is either faulty or damaged, please contact us to arrange a replacement or refund by phone at 01384 896879.

 

To return an item, please pack the item securely with a return form including the name of the person who ordered the items, the company (if applicable), the order number and the reason for the return. Please try to use the original packaging to return the item.

 

For your own protection we recommend that you use a recorded-delivery service. This returns policy does not affect your statutory rights.

 

Cancelling Orders

 

In addition, under the Consumer Protection (Distance Selling) Regulations you may cancel your order for any reason within seven working days following the day on which you receive the foods. We regret that this does not apply where sealed audio and video recordings or software products have been unsealed.

 

Please ensure that the goods are returned in their original condition and un-used (unless faulty).

 

You should notify us by contacting us by phone (01384 896879) or by email (admin@hangar51.co.uk) and creating a return form, including the name of the person who ordered the items, the company (if applicable), the order number and the reason for the return which should be delivered with the securely packaged goods. Return the goods straight away using a recorded delivery service.

 

We will reimburse you in full on receipt of the returned goods in our warehouse. You will, however, be responsible for the costs of returning the goods to us (unless those goods are faulty of have been delivered by us in error).