CONTACT US

 

Contact Customer Service by e-mail:

 

admin@hangar51.co.uk

 

Contact Customer Service by phone:

 

01384 896 879

 

DELIVERY POLICY

 

Costs

 

Standard delivery charges, based on weight (kg), including VAT to most UK mainland addresses:

 

 

 

 

 

3rd Party Collection charges are as follows:

 

 

 

 

 

Overseas delivery may be arranged by prior agreement and notice of an appropriate delivery charge upon which you agree to before the order is processed. Please note that we do not deduct VAT for any orders to the Channel Islands.

 

Certain low cost items will be dispatched via Royal Mail and delivery charges will be reduced accordingly for reasons of viability. Such orders can take up to 2 working days for delivery. Method of delivery will be e-mailed to you on ordering.

 

Length of Delivery

 

Items ordered before 12.00pm on any business day (Monday to Friday) excluding Bank Holidays should be delivered next business day (excluding Saturday), anytime up to 5.30pm (assuming that the item is in stock). The standard delivery charges do not guarantee next day delivery, however every effort is made by ourselves and the couriers to achieve this goal.

 

Orders taken on Friday (after 12.00pm) will normally be dispatched on Monday (excluding Bank Holidays) for delivery on Tuesday. Orders taken on Friday before 12.00pm will normally be dispatched on Friday for delivery on Monday.

 

However, Momentum Ltd relies upon the services of third party couriers, and whilst we endeavour to “keep our word” there are unfortunately a few occasions when the couriers fail to perform the service that they are required to. This happens rarely, but because it does occur, albeit occasionally, we cannot be held responsible for the late delivery of an item. For the avoidance of doubt Momentum Ltd will not refund the standard delivery charge if the courier has failed to deliver the item(s) on the anticipated delivery date.

 

3rd Party Couriers Used

 

Orders addressed within the UK mainland are sent by Interlink. You must arrange for someone at your address to be in and sign for the parcel on the expected delivery date. Where a parcel cannot be delivered, (e.g. No-one at home), you will be notified by Interlink with a telephone number to call to arrange a suitable time for re-delivery. Interlink will only attempt one re-delivery, thereafter you will be required to collect your parcel from the collection depot within 5 days. If your parcel is not collected within 5 days it will be returned to Momentum Ltd. Your credit/debit card will be credited your original total cost minus double the delivery charge which is the full cost of delivery and redirection charges to ensure delivery of your parcel. Please contact our Customer Services on 01384 896879 for further details.

 

Tracking Your Parcel

 

Once you have placed an order, to track your parcel you need to contact us  by email (admin@hangar51.co.uk) or by phone (01384 896879) if you wish to check on its status.

 

Delivery Problems

 

If the parcel does not arrive when you expect it then please don’t hesitate to gives us a call on 01384 896879. We will contact Interlink and call you back to let you know what’s happening.

 

If the goods are damaged upon receipt, please call us on 01384 896879 or email: admin@hangar51.co.uk within 3 days of delivery.